Delivery
Lagos delivery is ₦3,500, or complimentary for a merchandise subtotal of ₦120,000 or more before discounts. Contact Dureva for deliveries outside Lagos. Dispatch and delivery dates depend on availability and are confirmed with your order.
My Dureva
Here to help.
Custom pieces
Send a reference picture, your size or measurements, fabric preferences and requested date. Dureva reviews the request and confirms the quote before production. A requested date is not a confirmed deadline.
Returns & cancellations
Contact Dureva as soon as possible with your order reference and the issue, or submit a request in My Dureva. Eligibility depends on the item and order stage. Confirm cancellation and alteration terms with Dureva before approving a custom piece.
Submitting a request does not automatically cancel an order or issue a refund. Your account shows the review outcome.
Payments
When online payments are enabled, Paystack processes payment. Dureva does not store your card details. Keep your order reference and use Track Order for updates.
Your account & privacy
My Dureva offers personal profiles, addresses, measurements and order history. Email registration becomes available once our customer account service is activated. Shopping, quote payments and order tracking also work without an account. Customer passwords and email verification are handled by our authentication provider; Dureva does not store your password. Dureva’s owner can access the details submitted with an order to produce and deliver it.
Contact us to request correction or deletion of your information. Signed-out shopping bags use a cookie to remember your selections.